SHOP WITH CONFIDENCE
A straightforward returns process
We want you to feel confident ordering from Pure Contour UK. This page explains how to cancel an online order, return an eligible product, and request help with a faulty or incorrect item.
Changed your mind?
For most online orders, tell us within 14 days of delivery that you wish to cancel. You then have a further 14 days to return the goods. Your statutory rights are not affected.
Hygiene and product condition
For a change-of-mind return, products should be unused, complete and in their original sealed packaging. Some sealed cosmetics and personal-care products may not be returnable after the seal is broken for health or hygiene reasons.
Faulty, damaged or incorrect items
If an item arrives faulty, damaged, not as described or different from what you ordered, please contact us promptly. We will explain the appropriate replacement, return or refund options.
How to start a return
Email hq@purecontour.co.uk with your order number, the item concerned and the reason for contacting us. Please wait for return instructions before posting anything.
Return postage
Customers normally cover return postage for a change-of-mind return. If an item is faulty, damaged or supplied incorrectly, contact us first so we can confirm the correct arrangements.
Refund timing
Approved refunds are returned to the original payment method. We process them without undue delay and within the applicable legal timeframe; your bank or payment provider may need additional time to display the funds.
Need help before you return an item?
Our UK team will help you choose the clearest next step.
Email Pure Contour UK